Have a Question?
Custom Questions, Captures Name + (Multilingual)
Custom Questions,
Captures Name (Multilingual):
Named, Bilingual Qualification in One Collector
This variant combines all three capabilities: mandatory name capture as the first question, language detection that switches to a Spanish flow when detected, and English lead data delivered to your team regardless of which language was used. Full qualification, any language, named contact record.
This is the most fully-featured Custom Questions variant — combining Captures Name and Multilingual. Read both of those articles before building this variant — the configuration adds both layers simultaneously.
How It Flows
Before building, write out every question in both English and Spanish. The Spanish versions should be localized — not just translated. “¿Cuál es tu nombre?” reads naturally. A literal machine translation of your English questions often does not. Have a Spanish speaker review your question text before activating.
The Five Stages
The full case for bilingual SMS — market size, conversion rates, and how to serve Spanish-speaking contacts without bilingual staff on the qualification side.
Read the Insight →Full configuration guide for building Spanish-language flows, including the name prompt and question sequence in both languages.
Read the KB Article →How legal firms use the Captures Name + Multilingual variant for Spanish-speaking case intake — named record, bilingual qualification, English case summary to the attorney.
Read the Playbook →