What is Agency Shield and why does it matter?
Agency Shield gives every client their own isolated 10DLC brand registration, campaign registration, sending numbers, and TCPA consent records. A compliance event — opt-out spike, carrier flag, number issue — at one client has zero effect on any other client on your account. This is the critical difference between running SMS for multiple clients on a shared platform vs. a properly isolated agency architecture.
What does TextingOnly handle vs. what do I handle?
TextingOnly handles 10DLC setup and registration, OTTO flow configuration, QR code and SmartLink generation, contact list management, compliance documentation, and lead alert routing. You handle the client relationship — scoping the use case, confirming the lead routing destination, and delivering the results. You never manage the platform directly. Your client never interacts with it at all.
Do my clients need to log into anything?
No. Clients never interact with the TextingOnly platform directly. The output they receive is a lead alert — formatted like any other inbound lead notification they already get from web forms or other lead sources. It goes to whatever email or CRM destination they already use. The only experience the client has is leads arriving faster, better qualified, and more likely to answer the phone.
How does the lead alert integrate with a client’s existing CRM or email?
At minimum, the lead alert fires as an email to whatever address the client uses for inbound leads — sales@, a rep’s direct email, or a distribution list. The format mirrors a standard web form fill: contact name, phone number, service interest, OTTO qualification answers, and Prepare Caller status. For clients with CRM integrations or more advanced routing requirements, additional integration options are available — reach out to discuss your specific client stack.
What industries work best for agency SMS clients?
Any lead-dependent business where speed-to-contact matters: home services (HVAC, plumbing, roofing), automotive dealerships, senior living, real estate, legal, healthcare, and fitness. These businesses have existing lead flows where OTTO’s qualification and Prepare Caller significantly improve contact rates — and that improvement is easy to show in client reporting.