One OTTO flow. Every service interaction ends with two assets: a verified Google review and a new opted-in contact in your SMS list. Reviews are gated — sentiment screened before the link fires. Contacts are zero-party data — they declared their preference directly. You stop renting your followers and start owning your audience.
Most review request tools blast every customer indiscriminately — the satisfied and the frustrated get the same Google link. TextingOnly’s OTTO does a sentiment gate first. Before delivering the review link, OTTO asks a simple satisfaction question. Happy customers get the Google link immediately. Unhappy customers get routed to a private feedback flow — you capture the complaint before it becomes a 1-star review, and your team can respond before it goes public.
OTTO asks: “How was your experience? Reply 1 for Great / 2 for Could be better.” Reply 1 → OTTO sends the direct Google review link immediately. Positive customers are directed to the public platform while their satisfaction is fresh.
Reply 2 → OTTO routes to a private feedback collector. Customer describes their experience in the Messages app. You capture the complaint, your team is alerted, and you can resolve it before it becomes a public 1-star review on your Google Business Profile.
Google’s local pack algorithm weighs review count, recency, and rating heavily. A systematic OTTO review flow builds review velocity after every service interaction — automatically, without staff involvement.
QR code on the service completion invoice, receipt, table tent, or checkout counter. SmartLink sent directly to the customer’s number after service. Every trigger point is the moment of peak satisfaction — when the job is done and the customer is happy. That’s when they’ll write the best review.
Receipt QR · Post-service text · Checkout signage · Job completion promptOpt-in sends. OTTO confirms: “Thanks for choosing us! How was your experience today? Reply GREAT, OK, or POOR.” Based on reply: great experiences get the Google link immediately. Needs-improvement experiences get routed to the private feedback collector. No unhappy customer is ever sent directly to your Google profile.
Gated sentiment · Under 3s · Google link for satisfied · Private feedback for unsatisfiedRegardless of review path, every contact is added to your opted-in SMS list with source attribution. That contact can now be messaged again — for offers, reminders, and follow-ups. Contacts are segmented by outcome automatically. Satisfied contacts who left a review get added to your “raving fans” segment — available for referral campaigns, loyalty offers, and case study requests. Unsatisfied contacts get a private recovery sequence.
Full attribution · Segment by outcome · Automated nudge · Zero-party owned listYour Google Business profile followers, your Facebook fans, your Instagram audience — you don’t own them. The platform does. Algorithm changes, policy updates, or account restrictions can cut your reach overnight. Zero-party data is different: it’s information customers give you directly and intentionally. When a customer texts into your OTTO review flow, they give you their carrier-verified phone number, their express TCPA consent, and their declared satisfaction — all at once. No platform intermediary. No rental agreement. Yours permanently.
Not self-reported — carrier-verified. The contact’s real mobile number, confirmed by the network at the moment of opt-in. More reliable than any email address or form submission.
The act of sending the opt-in text constitutes documented TCPA consent. Timestamp, message content, and opt-in method recorded. STOP is honored immediately. Compliant list from day one.
Every contact in the review flow has declared their experience level — positive or needs improvement. That segmentation is built into the contact record. Your next campaign targets the right segment automatically.
HVAC, plumbing, roofing, landscaping, cleaning. QR on the completion invoice. OTTO screens satisfaction and routes Google link immediately for the jobs that went well.
Table tent QR or receipt QR after the meal. High-satisfaction dining experiences directed to Google, Yelp, or TripAdvisor. Complaints captured privately before they go public.
Post-appointment review request. Patient satisfaction screened before the public platform link fires. Google reviews build your local search visibility in Baltimore, Towson, and Maryland markets.
Post-service review request for sales and service. High-CSI customers directed to Google. Low-satisfaction feedback captured privately for follow-up before it becomes a public complaint.
Case completion or consultation review request. Client satisfaction screened. Positive outcomes go to Google, Avvo, or your chosen platform. Negative feedback gets a private recovery response.
Post-purchase review request at checkout or via receipt QR. Google Business star rating drives local pack positioning for “near me” searches — the most valuable inbound traffic for local retail.
Fastest takes 30 seconds.
See a real OTTO review flow. 30 seconds in your Messages app.
Live demo →OTTO configured for your post-service review flow. Real contacts, real reviews.
Start the pilot →We map the gated review flow to your specific service and trigger points.
Schedule a call →