Expand your intake. Without adding headcount.

Not everyone who sees your billboard will call or complete a form. TextingOnly adds a structured text intake lane to your legal marketing mix. OTTO captures case details, verifies contact information, and prepares intake staff before outreach begins.

 
⚙️ OTTO · Legal Intake
What type of case?
1 Auto accident  2 Workplace injury  3 Medical  4 Other
1
Briefly describe what happened and when.
Rear-ended on 695, March 12. Other driver at fault. Went to MedStar that night.
Were you treated for injuries? Do you have the accident report?
Yes. neck and back. I have the report and hospital records.
Last step. what’s your email? We’ll send a verification code and your intake copy.
sarah@email.com
✓ Code 847291 sent. reply to confirm email and complete intake.
📋 New intake: Sarah · Auto accident · 3/12 · MedStar · Docs on hand
 
The channel you’re missing
You have a phone number.
You have a form.
Do you have a text channel?

Your 800 number and form work for people willing to use them. Many legal prospects prefer to scan, tap, or text. TextingOnly captures that mobile-first behavior before the prospect disappears. It adds a structured text intake lane to your marketing mix and connects it to the same attribution stack as your other entry points.

What OTTO captures before your team calls
Case Type
Auto · Work injury · Medical · Mass tort
Incident Timeline
Date, description, SOL flag
Mobile Identity
Verified number + TCPA consent
Campaign Source
Which TV spot, billboard, or keyword
Injury Status
Treated · Untreated · Docs on hand
Verified Email
6-digit code confirms at end of intake
Key features
From TV spot to structured intake.
OTTO handles it before your intake team picks up the phone.

The channels a law firm already runs (TV, billboards, paid search, and mass tort campaigns) connect to the same OTTO intake engine. One platform supports all practice areas and entry points.

📺
TV & Broadcast QR Intake
A QR code in the commercial or lower-third lets the prospect begin intake during the ad. Each scan is attributed to the creative, market, and air time. Entry Points →
🌐
Spanish/English SMS Funnels
Same QR or SmartLink serves both languages. The prospect selects a language at opt-in, and OTTO routes the conversation into a configured Spanish intake flow. Summary delivered to your team in English. No bilingual staff at first touch. Language Funnels →
⚙️
OTTO Conversational Intake
Case type, incident, timeline, injuries, documentation, and email verification are captured through ITR (Interactive Text Response) menus and data collectors. Structured fields, not a raw transcript.
Mass Tort Claimant Intake
Product-specific flows for class action, Roundup, Camp Lejeune, talc. Exposure timeline, diagnosis, and contact info captured per tort type. TCPA consent is documented at opt-in, creating a verified and attributed claimant record. List building →
🔁
Partial Intake Recovery
Prospect started but didn’t finish? An automated nudge is sent on schedule: “Still looking for help? Reply YES to continue.” Partial data preserved. No incomplete intake silently discarded.
📊
Attribution by Campaign & Channel
Which TV spot, which billboard market, which search keyword drove each intake. Attribution reporting ties media spend to structured intakes and shows cost per intake by placement.
How it works
Prospect scans your TV spot QR.
You get a structured intake summary before you call back.
1
Prospect scans QR or taps SmartLink
From a TV spot, billboard text CTA, SmartLink in a paid search ad, or website CTA. Scan timestamp, creative, and placement ID logged at first contact. Related: Scans, Clicks & Geo Attribution →
Any media channel · scan-level attributed · 24/7
2
OTTO runs structured intake with mobile confirmation and documented TCPA consent
Mobile number and TCPA consent captured at opt-in. OTTO captures case type, incident, injury, timeline, and documentation status through a conversational flow designed for legal intake continuity. Related: Declared data at opt-in →
verified at opt-in · TCPA documented · structured intake
3
Email is verified and both channels are confirmed
OTTO asks for the client’s email at the end and sends a 6-digit verification code. Client replies with the code. Mobile and email are both confirmed in one SMS conversation without a separate form. Related: Intake Workflow Playbook →
Mobile + email · both verified · one conversation
4
Prepare Caller sets up the callback with full context
A structured intake summary is emailed to your intake manager with case type, incident narrative, timeline, injuries, and documentation status. Client receives Prepare Caller: who’s calling, what number, what time. Prospects are more likely to engage when they know who is calling and why. Related: Campaign Playbooks →
Prepare Caller · prospect notified before callback · full context brief
Where it plugs in
Your existing channels.
Now with a text intake lane.

TextingOnly does not replace your media buy or intake process. It adds a text response channel to each placement already running, and OTTO handles the initial intake before your team calls.

TV · Radio · Streaming · OTT
QR in your TV spot → OTTO intake while the ad runs
Broadcast QR → OTTO case intake → attorney alert
QR code in the commercial or lower-third. The prospect scans during the ad, and OTTO begins intake for practice area, incident type, injury status, and timeline. By the time the spot ends, you have a structured intake summary. Each scan is attributed to the specific creative, market, and air time.
TV spot QRRadio SmartLinkStreaming overlay QROTT/CTV lower-third
1
Prospect scans QR during the ad
Native camera, no app required. Creative, market, and air time logged at scan. Dynamic QR →
2
OTTO runs intake in under 90 seconds
Practice area, incident type, injury or damages, timeline, and prior representation are captured as structured fields rather than a transcript.
3
Intake team receives structured summary
The attorney calls a prospect with case type, incident date, and injury status already available. No cold opening. Attribution →
Media spend becomes measurable per intake
Which creative, which market, which air slot drove each intake. Cost per structured intake becomes measurable by placement.
 
⚙️ OTTO · Legal Intake
→ TV spot QR scanned
Market: Baltimore · Creative: PI Summer
Hi. what type of case do you have?
1 Car accident  2 Slip & fall  3 Work injury  4 Other
1
Car accident. Were you injured?
1 Yes, treated  2 Yes, untreated  3 Property damage only
1
When did the accident happen?
1 Last 30 days  2 1–6 months  3 Over 6 months
2
⚙️ Intake: Car accident · Injury treated · 1–6 months · Baltimore TV. intake team notified.
 
Billboard · Bus Shelter · Vehicle Wrap · Transit
Text CTA on each outdoor placement → OTTO intake
OOH text number → SmartLink → full case intake
Add a text number alongside your 800 line on billboards, bus shelters, and vehicle wraps. The prospects who won’t call while driving past have a frictionless path in. They text, OTTO runs the intake immediately. No missed opportunity because they couldn’t call in the moment.
Billboard text CTABus shelter SmartLinkVehicle wrap text numberTransit advertising
1
Prospect texts in from outdoor placement
Text number or SmartLink on the placement. Placement ID and location captured at first contact.
2
OTTO runs full intake immediately
Case type, incident, injury, and timeline are captured while the prospect still has your firm top of mind. No callback delay.
3
Intake team gets structured summary
Call a prospect who has already completed intake rather than making a cold follow-up from a missed call.
Captures who won’t call in the moment
Billboard prospects rarely call immediately. Text CTA captures intent before they forget or call a competitor.
 
⚙️ OTTO · Legal Intake
→ Billboard text-in · I-695 North
Placement: PI · Baltimore market
Hi. what type of case can we help you with?
1 Car accident  2 Slip & fall  3 Work injury  4 Other
3
Work injury. Were you injured on the job?
1 Yes, workers comp filed  2 Yes, not yet filed  3 Wrongful termination
2
⚙️ Intake: Work injury · Comp not filed · Billboard I-695. intake team notified.
 
Mass Tort · Class Action · Claimant Intake
Text opt-in for specific tort campaigns → structured claimant intake
Campaign keyword or QR → OTTO claimant qualification → intake summary
Running a mass tort campaign for Roundup, a class action, Camp Lejeune, or talc? OTTO captures claimant name, exposure timeline, current health status, diagnosis, and contact info via SMS. The list builds with verified contacts, documented TCPA consent, and campaign attribution on each claimant record.
Roundup / herbicideClass action / GLP-1Camp LejeuneTalc / mesothelioma
1
Claimant texts keyword or scans QR
Campaign keyword, landing page SmartLink, or social ad QR. Source and campaign captured at first contact. List building →
2
OTTO captures claimant qualification
Exposure type, timeline, diagnosis, treatment status, and contact preference are captured as structured fields for the tort type.
3
Claimant list builds automatically
Each verified contact includes documented TCPA consent, campaign attribution, and completed qualification fields. No manual data entry.
Scale intake without scaling headcount
OTTO can handle high-volume claimant intake 24/7 without staff at first touch.
 
⚙️ OTTO · Mass Tort Intake
→ Campaign: Class Action · Social ad click
Keyword: CLASSACTION
Hi. thanks for reaching out about the class action. Were you directly affected by the product in question?
1 Yes  2 Not sure
1
Have you been diagnosed with gastroparesis or a serious GI condition?
1 Yes, diagnosed  2 Symptoms only  3 No
1
⚙️ Class Action: Product confirmed · Diagnosed. intake team notified.
 
Outbound campaigns
Your list. Your timing.
OTTO handles each reply.

Partial intakes get automated follow-up. Aged inquiries get re-engagement. Bilingual prospects get a full intake in their language. OTTO handles each reply without manual monitoring.

Incomplete Intakes · Aged Inquiries · CRM Re-activation
Partial intake → automated nudge → intake completed
Outbound follow-up → OTTO re-qualifies → intake team alert
Prospect started intake but didn’t finish. Aged inquiry went cold. Outbound personalized SMS: “You reached out last week. still looking for help?” A YES reply reactivates OTTO intake. Each completed intake reaches your team with full context. Nothing falls through.
Incomplete intake follow-up30–60 day cold leadsCRM aged inquiriesConsultation no-shows
1
Automated follow-up to partial intakes
Personalized by name and case type, the message is sent on schedule without manual monitoring. Re-engagement →
2
YES re-activates OTTO intake
Picks up where the intake left off. Structured fields. No cold opening for the intake team.
3
Intake team receives the completed summary
Team receives full intake summary only after OTTO has qualified the contact. No incomplete records to chase.
STOP suppresses permanently
Instant opt-out on STOP. Non-replies trigger one follow-up, then suppress. TCPA compliant throughout.
 
📤 Outbound · Partial Re-engagement
Lead: Marcus · Partial intake · 8 days ago
Case type: Car accident · Baltimore TV
Hi Marcus. you reached out last week about a car accident case. Still looking for help? Reply YES to continue or STOP to opt out.
YES
Welcome back Marcus. Were you injured in the accident?
1 Yes, treated  2 Yes, untreated  3 Property damage only
1
⚙️ Intake Completed: Marcus · Car accident · Injury treated · Reactivated Day 8. intake team notified.
 
Spanish · Bilingual · Language-Selected Intake
Spanish-speaking prospect → full bilingual intake → English summary
Language selected at opt-in → OTTO runs intake in Spanish → attorney alert in English
The same QR code, SmartLink, and text number can serve Spanish-speaking prospects. The prospect selects a language at opt-in, and OTTO routes the conversation into a configured Spanish intake flow from the first message. Case type, incident, injury, and timeline are captured in Spanish. The intake summary is delivered to your team in English, so bilingual intake staff are not required at first touch.
Any inbound entry pointSpanish TV spotSpanish social adsSpanish radio
1
Prospect selects language at opt-in
Language preference captured at first message. OTTO routes to the fully configured Spanish flow immediately. Language funnels →
2
Full intake runs in Spanish
Tipo de caso, incidente, lesiones y cronología are captured conversationally. Same structured fields as English intake.
3
Intake summary delivered in English
Your intake team receives the structured brief in English with case type, incident, injury, and timeline. No translation required.
No bilingual staff at first touch
OTTO handles the full bilingual conversation. Your team handles the follow-up in English. Expand reach without adding headcount.
 
⚙️ OTTO · Intake Bilingüe
→ SmartLink tap · Spanish TV spot
Idioma seleccionado: Español
Hola. gracias por comunicarse. ¿Qué tipo de caso tiene?
1 Accidente de auto  2 Caída  3 Lesión laboral  4 Otro
1
Accidente de auto. ¿Resultó lesionado?
1 Sí, recibí tratamiento  2 Sí, sin tratamiento  3 Solo daños materiales
1
⚙️ Intake (EN): Car accident · Injury treated · Spanish TV. intake team notified.
 
📤Outbound
Personalized Outbound with Reply Automation
Send personalized SMS to partial intakes and aged inquiries. YES reactivates OTTO intake, STOP triggers opt-out, and each reply receives a defined next step.
See the use case →
Mass Tort
Mass Tort Claimant List Building
Campaign keyword or QR captures claimant name, exposure, diagnosis, and contact. TCPA documented at opt-in. List builds with verified, attributed records.
See list building →
🌐Bilingual
SMS Language Funnels
Contacts select their language at opt-in. OTTO routes into a fully configured flow from the first message. Intake summary delivered to your team in English.
See language funnels →
How legal intake behavior changed
The phone call is no longer
the only response behavior.

Prospects scan the billboard. Tap the paid search ad. Text from a TV spot. Ask questions after hours. The Bottom Bar changed how legal prospects begin the intake process.

TextingOnly turns those mobile interactions into structured case-intake workflows before your intake team ever makes a call. After-hours intake remains uninterrupted. Practice-group routing happens on contact. Each interaction becomes a structured intake event with verified mobile identity and documented TCPA consent.

Intake staff receive structured context before outreach begins. The attorney calls a qualified prospect with case details already available, not a cold name from a contact form.

TV Spot → Structured Case Intake
QR in the commercial → prospect scans during the ad → OTTO captures case type, incident, and injury → structured intake brief delivered to intake team before callback.
After Hours → Uninterrupted Intake
11pm scan from a billboard → OTTO runs the full intake immediately → structured summary waiting at 9am → Prepare Caller fires when the callback happens.
Class Action → Claimant Workflow Infrastructure
Campaign keyword triggers intake flow → OTTO captures exposure timeline and claim status → intake routed to correct practice group → each claimant a structured intake record.
Platform overview
SMS for Attorneys: at a glance
⚙️
24/7 Case Intake
OTTO responds immediately at any hour. A midnight billboard scan or weekend TV spot click can still begin intake while your phones are off.
📰
Structured Intake Brief
Case type, incident, injury status, timeline, and email verification captured before your team calls. Prepare Caller fires with the callback.
🌐
Bilingual by Design
One QR, one number. Spanish-speaking prospects select a language at opt-in, complete intake in Spanish, and generate an English summary for your team.
Compliant from Day One
10DLC registered under your firm name. TCPA express written consent documented at first message. Each intake becomes a verified contact record with campaign attribution.
Legal · Common questions

Questions about Legal SMS Intake

TextingOnly adds a text channel to your existing intake stack. When a prospect texts from a TV spot QR, billboard, paid-search SmartLink, or another digital or print placement, OTTO begins a conversational intake. Case type, incident details, timeline, injury description, and documentation needs are captured by SMS. At the end, OTTO sends a verification code to confirm the email address. The intake manager receives a structured summary by email, with no staff required during the intake flow.

10DLC is the carrier registration system that authorizes businesses to send SMS at scale. Law firms running TV, digital, or billboard campaigns that include a text CTA need 10DLC-registered numbers to ensure messages reach prospects reliably. TextingOnly handles full 10DLC registration under your firm name. TCPA express written consent is documented at opt-in, supporting legal marketing compliance and creating a verified contact record for each intake.

Some people who see a legal ad will not call or complete a form, but they will text. TextingOnly adds that channel to your existing marketing mix. QR codes in TV spots, SmartLinks in paid search ads, and text CTAs on billboards give the non-caller a frictionless path in. OTTO handles the entire intake conversationally. The firm gets a verified intake without the prospect ever opening an email or navigating to a form.

TextingOnly tracks partial intakes and preserves the information already collected. When a prospect starts but doesn’t complete the intake conversation, OTTO enrolls them in a nudge sequence that invites them to continue or schedule a call with your intake team. The partial intake data already captured is preserved. Firms receive a partial intake alert so the intake team knows a structured inquiry is in the workflow before intake is complete.

Yes. SMS Language Funnels route Spanish-speaking prospects into a fully configured Spanish intake flow from the first message. The same QR code, SmartLink, or text number serves both English and Spanish audiences. Case type, incident, injuries, and timeline are captured in Spanish conversationally. The structured intake summary is delivered to your intake team in English, so bilingual staff are not required at first touch.

OTTO operates 24/7. A prospect who scans a QR code at 11 p.m. or clicks a SmartLink on a weekend can complete the intake flow immediately. Case type, incident details, injury status, timeline, and email verification are captured without staff. The structured intake summary is delivered to your team when they return. Prospects who complete after-hours intake receive a Prepare Caller message naming who will call and from which number, improving first-call continuity.

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