Give contacts a numbered menu in their messaging app. OTTO routes each reply to the configured service, location, or next question. Collect structured answers, send lead alerts, and hand the conversation to an agent with the context already available.
⚡ Deployed across automotive, home services, real estate, and recruiting verticals.
Interactive Text Response is a text-based auto attendant. Contacts read the options and reply with a number. Use the response to choose the next branch, collect the fields your team needs, or connect the inquiry with the right location or agent. It can run alongside your existing phone and business systems.
Launch a configured text menu from a QR code, SmartLink, website button, keyword, or reply to an outbound campaign. Connect the source and conversation so follow-up retains its context. Explore outbound reply workflows.
OTTO creates a text-based auto-attendant system that handles customer routing, data collection, and engagement. without the friction of traditional voice menus. Each interaction captures valuable data while providing intuitive customer navigation.
Google Business, Website, QR Code, Direct Mail → Native SMS with pre-filled message
Example: 1 Sales 2 Service 3 Support
No black holes. every interaction tracked, stored, and delivered.
ITR is the text version of an IVR phone tree. OTTO sends a numbered menu and routes the contact based on their reply. Under 10 seconds from opt-in to first response. Configure the menu options and routing for your audience. Configure the opt-in record and subscription wording for your campaign.
Name logged. TCPA consent timestamped. Attribution tied to campaign source.
Numbered replies route the conversation. Replies follow the paths you configure.
Budget and timeline captured in natural flow. Structured data. not a transcription.
Rep notified with full context. Calls from an expected number. Answer rate climbs.
When the playbook calls for open-text answers, OTTO asks one question at a time and captures each response as a named field. Structured data, not a transcript. The answers populate the fields configured for your workflow. See Conversational SMS Automations →
Emergency vs. scheduled vs. quote. routed differently. No wrong department, no hold time.
Zip code collected naturally. Nearest tech or location identified before your rep calls.
Issue type collected. no heat, no A/C, strange noise. Rep knows exactly what they’re walking into.
Staff gets full context before they call. Customer gets an ETA and a named number.
OTTO presents options, prospects self-select, and they’re added to the right follow-up sequence. No form. No manual tagging. One QR code can feed five separate lists. each with its own campaign cadence.
First-time, investor, or browser. each gets a completely different follow-up sequence.
Investor track goes deeper. portfolio size tells you exactly who you’re talking to.
Tagged, segmented, and queued for the right campaign. Zero manual work on your team’s end.
Each contact lands in the right bucket. Your CRM gets clean, segmented data.
Configure menu branches for locations, departments, and communication goals. Organization and subaccount structures keep local workflows connected with corporate oversight. Hand conversations to an agent through shared one-to-one messaging.
TextingOnly helps configure 10DLC registration and messaging capacity for your planned volume. Language packs support French, Spanish, Portuguese, Pashto, and Arabic. Use configured API integrations to pass collected answers into existing systems and KPI reporting.
Review entry points, replies, completed questions, and partial flows. Connect those stages with lead alerts and team handoffs. Compare activity by campaign and location, then use the findings to improve the next workflow. See engagement reporting.
Plain-language answers to the questions we hear most often about ITR and how it fits alongside your existing phone system.
Scan or tap below. OTTO runs the full inbound ITR qualification flow in your native Messages app. No form. No download. No sales rep until you want one.
Experience an ITR end-to-end in your native Messages app. 30 seconds. No email required.
Live demo →Tell us your use case and vertical. We’ll quote a pilot with ITR configured for your specific qualification flow.
Get a quote →Walk through the ITR builder live. menus, branching, language funnels, routing. mapped to your business.
Schedule a call →Questions about how ITR fits your current phone system or IVR setup? We’ll walk through it on a call.