TextingOnly adds a text attendant to each franchise location. OTTO qualifies inbound inquiries, routes them to the correct territory, and prepares the franchisee before the first call happens. Corporate sees the network. Each location owns the conversation.
Your phone system routes calls automatically. Your website has a contact form. Both are working. Across your locations, some prospects saw your truck, door hanger, or Google ad and would rather text than call. Without a text attendant, that intent goes unrouted and uncaptured.
OTTO handles the SMS conversation the way your auto attendant handles a call. It routes by intent, captures what matters, and delivers a structured lead to the right franchisee with local number, local routing, and attribution back to the campaign that generated it.
The channels a franchise runs (door hangers, truck wraps, paid search, GBP, and seasonal mailers) connect to the same OTTO qualification engine. One platform for all territories and entry points.
TextingOnly doesn’t change what you’re running. It adds an automated text response channel to the placements already generating awareness. Each lead routes to the right location.
Seasonal campaigns, past customer re-engagement, and annual service reminders all deploy simultaneously across all locations. Messages are personalized by territory, and replies are automated. Corporate configures once. OTTO handles the rest.
Contacts who texted in remain on the list. TextingOnly runs the plays with no manual lift, no developer required. See all playbooks →
Four capabilities that make TextingOnly franchise infrastructure, not just a messaging tool.
TextingOnly adds a text attendant to your existing marketing stack alongside your phone system and web forms. Your active marketing surfaces connect into one OTTO intake and routing engine. When a prospect texts in from a door hanger QR, truck wrap, paid search SmartLink, or GBP OTTO qualifies the inquiry, routes it to the correct territory, and prepares the franchisee before outreach begins. Service type, location, timeline, and contact info are captured as structured intake data. Each location has its own dedicated number, 10DLC registration, users, and reporting. Corporate sees the full network. Each franchisee owns their territory.
10DLC is the carrier registration system that authorizes businesses to send SMS. Each franchise location needs its own 10DLC-registered number to ensure texts are delivered reliably. TextingOnly registers each location separately with its own number, compliance record, and sending volume. One location’s compliance issue does not affect another. Corporate can also have a national number for broadcast campaigns that routes leads locally.
Yes. TextingOnly supports national campaign deployment with local routing. Corporate configures one campaign for a seasonal offer, new service launch, or promotion, then deploys it across all locations. Dynamic keywords personalize each message with the local franchisee name, number, and city. Leads route to the appropriate location automatically. Corporate sees attribution across the entire network. Each franchisee sees only their own leads.
Each inquiry becomes a TCPA-documented contact record tied to its originating territory, campaign, and entry point. The structured intake data that persists for future outbound campaigns. TextingOnly runs outbound nudge campaigns to partial intakes, seasonal promotions to past customers, re-engagement campaigns to dormant contacts, and promotional playbooks to the full opted-in list per territory. No manual lift. The contact record grows with each campaign.
When a prospect starts but does not complete the intake conversation, OTTO enrolls them in an automated nudge sequence. A follow-up SMS invites them to continue or schedule a call. The partial contact data already captured is preserved and visible to the franchisee. Nothing leaks out of the funnel. Each unfinished conversation gets a next step without any staff intervention.
TextingOnly operates under NDAs with all active clients and does not publish client names publicly. Qualified prospects may request a confidential reference call. Ask your contact at TextingOnly during your demo or quote conversation, and we’ll arrange an introduction with an appropriate reference in your vertical.
OTTO captures, qualifies, routes, and follows up with inbound text leads across all franchise locations. While your phone system and forms stay exactly as they are.