Outbound is just the entry point. The real work starts when they reply.
Every message is built to trigger a YES. That YES doesn’t go to an inbox — it starts a workflow. OTTO captures intent, structures the interaction, and routes a contact your team can immediately call, book, or close. Your team doesn’t manage replies. They receive qualified, structured contacts.
The moment someone replies YES, OTTO takes over. Not to acknowledge the reply — to run a structured flow. Conversational SMS, ITR menus, or a combination of both. Every response builds the contact record in real time. By the time your team sees the alert, the interaction is complete and the contact is structured, qualified, and ready to call, book, or close.
OTTO responds naturally — asking one question at a time, in plain language. The contact replies in their own words. OTTO interprets and routes. The flow feels like a conversation, not a form. Intent, details, and next steps captured automatically.
Structured menus — “Reply 1 for X, 2 for Y” — capture precise, actionable data with zero ambiguity. Best for high-volume sends where you need consistent, structured contact records. Faster qualification, cleaner routing.
Start with conversational to build rapport, shift to ITR for precise data capture. OTTO runs both in the same interaction — dynamically. The contact never notices the switch. You get the structured record either way.
If a contact doesn’t respond, OTTO doesn’t stop. Follow-up messages trigger automatically at your configured intervals — each with a new angle or offer. The workflow continues until they reply or opt out. Non-response becomes a working pipeline, not a dead list. A YES on Day 7 starts the same structured inbound workflow as a YES on Day 1.
After a YES, OTTO captures intent and key details, confirms next steps, routes to the right outcome — booking, alert, follow-up — and triggers the next action automatically. That’s how replies turn into real contact rates. Not just engagement.
It generates conversations that convert.
A personalized outbound message goes to your list — referencing the contact’s name, last service, local market, or relevant offer. The message is built to trigger a YES. Not a form click. Not a link visit. A reply in the native Messages app the contact already has on their phone. The moment they reply YES, the outbound campaign is over. The inbound workflow begins.
Personalized outbound · 98% open rate · Built to trigger a YES · 10DLC registeredOTTO takes the YES and runs a structured qualification flow — conversational SMS, ITR menu, or a combination of both. Every response builds the contact record in real time. Contacts are segmented by intent — who replied, who didn’t, and what they need — so every follow-up is targeted. The contact never sees a form. OTTO captures everything in the conversation.
Conversational SMS · ITR menus · Combination flows · Real-time contact record buildOnce OTTO completes the flow, two things happen simultaneously. The contact receives a Prepare Caller message — naming your rep and the callback number. Your team receives a structured contact alert — name, phone, qualification answers, intent, next step. No digging through replies. No manual qualification. The contact knows who is calling before the phone rings.
Prepare Caller · Structured contact alert · Higher answer rates · Contact expects the callSeasonal campaigns — spring tune-ups, fall cleanings, annual inspections — go out to your full customer list. YES replies route to scheduling. STOP suppresses. Non-responders get a second touch. All without staff involvement.
Service reminder campaigns to your customer database. Trade-in offer campaigns to your aged contacts. Contacts move through the right path automatically — response, follow-up, or suppression — without manual effort. BDC gets structured, ready-to-call contacts.
Appointment reminder campaigns, wellness check-in outbound, and care inquiry follow-up. OTTO handles every reply path while maintaining compliant opt-out at every touchpoint.
Multi-client outbound programs where each client’s contacts get their brand’s number and rep name. Completed contact records route to the right client team simultaneously across multiple accounts.
Enrollment deadline campaigns to aged inquiry lists. YES re-qualifies program interest and routes to admissions. STOP suppresses. Non-responders get a new cohort announcement at the next follow-up interval.
Dormant contact lists worked automatically over a 10–14 day sequence. Each reply path is handled. Each non-responder gets a new angle. The list is continuously worked until every contact either replies or opts out.
Fastest takes 30 seconds.
See a full outbound flow with reply routing in your Messages app. 30 seconds.
Live demo →Configure YES, STOP, and nurture routing for your first campaign. Real contacts, real results.
Start the pilot →We’ll map your outbound program to the right reply automation configuration.
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