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ITR (Multilingual): Text Menus in Multiple Languages
How to configure an ITR collector with multilingual message variants — so OTTO delivers menus in the contact’s language automatically based on their Language Funnel selection.
What It DoesConfigures an ITR menu collector with message variants in multiple languages.
How It WorksOTTO delivers menus in the contact’s language automatically based on their Language Funnel selection.
Best ForMenu-based routing in bilingual markets without building a separate collector per language.
How Multilingual ITR Works
A Multilingual ITR collector has the same structure as a standard ITR — numbered menus, OTTO routing, data capture — but each step has language-specific message variants. When the contact’s language is detected (via a Language Funnel entry point), OTTO delivers every subsequent message in that language for the entire conversation.
Your team receives the Prepare Caller alert in English regardless of which language the contact used. The lead data is always in English — only the contact-facing conversation runs in their language.
Configuration
- 1Create a new collector and select ITR — Multilingual as the type.
- 2Build your standard ITR menu structure in English first.
- 3For each step, click Add Language Variant and enter the translated version of the message.
- 4Add variants for all languages you support (Spanish, French, Nepali, Pashto, etc.).
- 5Link this collector to your Language Funnel entry point.
Pairing with Language Funnels
The Multilingual ITR collector is always used in combination with a Language Funnel. The Language Funnel is the entry point where the contact selects their language (via a menu QR or SmartLink). Once language is selected, OTTO stores the language preference and uses it to deliver the correct message variant in every step of the Multilingual ITR conversation.
Frequently Asked Questions
How is a Multilingual ITR different from a standard ITR?
Same structure — numbered menus, OTTO routing, data capture — but each step carries language-specific message variants.
How do I set it up?
Create an ITR — Multilingual collector, build the menu in English first, then click Add Language Variant on each step and enter the translation.
Does it work on its own?
No. It’s always paired with a Language Funnel, where the contact selects their language before the conversation begins.