How does TextingOnly handle this?

Through OTTO automation, structured SMS conversations, and per-campaign attribution. See the related features for components.

How does sub-account isolation work for agencies?

Each client gets their own sub-account inside the agency master account. The client's data , contacts, conversations, OTTO flows, attribution reports , is fully isolated from other clients. Agency staff see all clients in one rolled-up view, but per-client logins access only that client's data. No cross-client leakage.

Does each agency client get their own 10DLC-registered number?

Yes. Every client sub-account is registered separately under 10DLC compliance , distinct brand, distinct campaign, distinct phone number per client. TextingOnly handles the carrier paperwork. From the customer's perspective, the texts come from a registered brand they recognize, not from the agency.

Can the agency white-label TextingOnly for its clients?

The platform is built for agency-style multi-client management. Clients see their own branded experience while the agency manages everything centrally. Conversation attribution, cost-per-lead reporting, and campaign ROI are produced per-client for agency-to-client reporting.

How is per-client billing handled?

Agencies receive one unified bill across all client sub-accounts with per-client itemization. Agencies can mark up and bill clients separately, or absorb the SMS cost into a retainer , both supported. Per-conversation cost tracking makes ROI proof easy to produce for each client.

SMS for Digital Agencies: Client Workflows

Click-to-Text Automations with Built-In 10DLC

TextingOnly eliminates the complexity of SMS integration for agencies. The platform provides fully functional Click-to-Text automations that connect to SMS 10DLC compliance , so the agency doesn’t have to manage carrier registration, number provisioning, or opt-out handling separately. Plan registration, numbers, consent handling, and campaign configuration during setup. Agencies configure the client campaign; TextingOnly handles the infrastructure.

Automate SMS Interactions for Lead Generation

TextingOnly’s OTTO and ITR menus let agencies create personalized, conversational SMS intake funnels for any client vertical , home services, legal, automotive, healthcare, real estate. The agency configures the funnel once; OTTO runs it 24/7 without account manager involvement. Data collectors capture client-specific qualification data. Every lead interaction is structured and delivered to the client’s team automatically.

The agency configures the funnel. OTTO runs it around the clock. The client receives structured leads. The agency bills a monthly SMS retainer. That’s the model.

Sub-Accounts for Effective Multi-Client Management

TextingOnly’s sub-account architecture gives agencies the flexibility to segment client usage, campaigns, and permissions. Each client gets their own dedicated phone number, contact lists, campaigns, and OTTO configurations. The agency manages everything from the master account , with full visibility into every client’s performance , while clients see only their own data.

Agency-level visibility across all client sub-accounts. Configure compliance standards, approve campaign templates, manage billing, and monitor performance , all from a single login without switching between client accounts.

Each client gets a dedicated local area code number, isolated contact lists, and separate campaign reporting. Clients can be given limited dashboard access for their own reporting or kept behind the agency’s white-label reporting layer entirely.

Customer Journey Tracking Across Online & Offline Channels

TextingOnly provides comprehensive customer journey tracking , enabling agencies to demonstrate SMS campaign effectiveness with the same rigor as paid digital channels. Define which entry points and outcomes the configured systems record.

Connect SMS to Web Analytics via UTM Attribution

TextingOnly builds UTM parameters directly into every SMS campaign link. Every click from an SMS campaign is tracked in the client’s Google Analytics or any analytics platform , enabling agencies to show clients the precise downstream impact of SMS campaigns on web traffic, app downloads, and conversions. Compare the recorded SMS interactions with confirmed outcomes from the connected analytics systems.

What Agencies Deliver to Clients

Entry points configured for the client’s website, social, email, and print. Each tracked separately , the agency shows which channels drive SMS opt-ins and at what cost.

ITR menu, qualification questions, lead alert destinations, and Prepare Caller flows set up for the client’s vertical. Once configured, OTTO runs without account manager involvement.

Monthly or campaign-based outbound SMS sends to the client’s opted-in list. Agency creates, schedules, and reports on every send , promotions, re-engagement, event announcements.

Monthly SMS dashboard , opt-in growth, campaign results, lead delivery, ITR completion rates, UTM-attributed web conversions. Bundled into the agency’s standard client reporting.

Agencies pick TextingOnly because the data structure mirrors how agencies work: per-client isolation, agency-level visibility. Define both the client view and the agency reporting needs.

Review About Agency Plans and Agency Shield before setting client access. Combine Interaction tracking with Appending UTM Parameters when planning how SMS results appear in the client’s wider reporting.

TextingOnly for digital agencies: the automated SMS solution

Entry point captures identity

OTTO runs the play

Prepped contact, rep closes