The preference data has been pointing the same direction for years — and getting stronger. ZipWhip reported that 58% of consumers consider SMS the best way for businesses to reach them quickly. Nearly 6 out of 10 consumers — given a choice of text, call, or email — choose text.
85% of smartphone users prefer mobile messages to emails or calls. 90% open a text within three minutes of receiving it — compared to 90+ minutes for email. Gartner reports SMS open rates as high as 98% and SMS response rates as high as 45%. The channel customers prefer is also dramatically more effective.
Adding an SMS channel to your website means replacing or supplementing your contact form with a “Text Us Now” button powered by TextingOnly’s SmartLink. When a visitor taps it, their native SMS app opens with a pre-filled message — no login, no captcha, no form fields. OTTO responds instantly, captures their information, and routes the lead in real time.
The barrier to adding SMS isn’t technical anymore. TextingOnly provides multiple SMS entry points that work on any website — click-to-text buttons, SmartLinks, QR codes, and platform-specific plugins. Getting a “Text Us Now” button live takes minutes, not months.
Easiest · Any Site. A single URL that opens the native SMS app with a pre-filled message. Add it to any button, image, or text link. When tapped on mobile, conversation starts instantly.
Display · Physical Touchpoints. Place a QR code on your contact page, in email signatures, on printed materials, or at physical locations. Scanning opens the SMS conversation.
WordPress · 40%+ of All Websites. TextingOnly’s WordPress SMS plugin adds click-to-text buttons and automated SMS conversations directly from the dashboard — no developer required.
Custom · Any Platform. For custom environments, the TextingOnly platform provides full API access to trigger SMS conversations from any web event — form submission, page visit, or CRM action.
Visitor taps → SmartLink triggers branded loading → Native SMS opens with pre-filled message → Visitor hits Send → OTTO responds instantly → Lead captured and routed automatically.
TextingOnly doesn’t require removing your contact form. SMS runs as the primary, prominent channel — a “Text Us” button above the form — with the form as a fallback for desktop-only users.
OTTO handles every conversation automatically. TextingOnly’s SmartLink, QR codes, and WordPress plugin get a “Text Us Now” button live on your site in minutes.