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Custom Questions Collector
The Custom Questions collector type lets you define a specific sequence of open-text questions for OTTO to ask. Each answer maps to a structured data field in the contact record.
What It DoesLets you define a sequence of open-text questions for OTTO to ask, one at a time.
How It WorksEach answer maps to a structured data field on the contact record for clean reporting.
Best ForStraightforward intake where every contact answers the same set of questions.
What Custom Questions Does
Custom Questions is a structured question-and-answer collector. Unlike the open Conversational type, Custom Questions gives you explicit control over the sequence, the field each question maps to, and any validation rules. OTTO asks each question in order and captures the reply as a specific data field.
Building the Sequence
- 1Create a collector and select Custom Questions as the type.
- 2Click + Add Question for each step in your sequence.
- 3Write the question text (what OTTO will send to the contact).
- 4Map the question to a data field (Name, Service, Timeline, Custom 1–5, etc.).
- 5Drag questions to reorder. Click the delete icon to remove a question.
Data Field Mapping
| Question | Mapped Field |
|---|---|
| “What’s your first name?” | First Name |
| “What service are you looking for?” | Service Interest |
| “When are you looking to get started?” | Timeline |
| “What city are you in?” | Location / City |
| Any custom question | Custom Field 1–5 |
Frequently Asked Questions
What is the Custom Questions collector?
A structured collector where you define a specific sequence of open-text questions; each answer maps to a field on the contact record.
How is it different from the Conversational type?
Custom Questions gives you explicit control over the sequence and field mapping, while Conversational is adaptive and open-ended.
How do I build the question sequence?
Create a collector, select Custom Questions, click + Add Question for each step, write the text, and map it to a data field.