24/7 intake capture — care type, availability, insurance, location — before the first coordinator callback.
Home healthcare inquiries arrive at unpredictable hours — a family member searching for care for an aging parent doesn’t wait for business hours. Neither does a discharge planner coordinating post-acute care for a patient leaving a hospital. TextingOnly’s OTTO handles home healthcare intake via SMS — responding instantly to every inquiry, collecting care needs, geographic range, insurance type, and scheduling preferences conversationally, and delivering a structured patient profile to your intake coordinator before the first staff callback.
Home healthcare agencies face a structural intake problem: the people making care decisions — adult children, discharge planners, case managers — are busy, often distressed, and researching from mobile devices. A web form with 15 fields gets abandoned. A phone call goes to an intake line that’s closed after 5pm. Email responses arrive the next business day. SMS meets the decision-maker where they are, when the decision is being made.
The family researching home healthcare for a parent is making one of the most stressful decisions of their lives. OTTO gives them an immediate, structured response at any hour — reducing anxiety and capturing the inquiry before they contact the next agency on the list.
Mobile: SMS opens instantly · Desktop: QR code displayed · 24/7 availability.
Care type routing — each branch collects relevant qualification data for that care level.
Structured questions — clean, actionable data without free-text parsing.
English · Spanish · other supported languages — English summary delivered to coordinator.
Care type · location · hours · insurance · timeline · language · full transcript.
OTTO collects care type, location, hours, insurance, and start timeline from families and discharge planners — structured and delivered to your intake team before the first call. No intake staff required for first-touch.
Caregiver applicants text in from job postings — OTTO collects certification level, availability, geographic range, and language capabilities. Structured candidate profiles delivered to recruiting without phone screening every applicant.
SMS scheduling confirmations and reminders reach caregivers and patients at 98% open rates vs. 20% for email. Two-way confirmation via SMS — caregiver replies to confirm, patient replies to confirm.
Families who don’t speak English as a first language can complete intake in Spanish or other supported languages. OTTO conducts the full conversation in their language — English-language summary delivered to your coordinator.
Discharge planners text in urgent post-acute care referrals — OTTO captures patient needs, discharge timeline, and insurance status immediately, delivering a coordinator-ready intake summary for same-day response.
Every intake tagged with referral source — hospital discharge, physician office, family self-referral, online research. Track which referral channels generate the highest-value, highest-close-rate patients.
Is SMS HIPAA-compliant for home healthcare intake?
How does OTTO handle multilingual patient families?
How does OTTO handle home healthcare intake via SMS?
Can home healthcare agencies serve non-English speaking families with SMS?
How can home healthcare agencies get more referrals through SMS?
See OTTO collect a patient intake inquiry — care type, location, hours, insurance — in your Messages app. Under 60 seconds.