OTTO captures care type, urgency, and location before the first call. delivering a structured intake brief to your coordinator while the family is still engaged. Search creates demand. OTTO structures the intake before the conversation begins.
The channels generating home care inquiries (search, GBP, hospital discharge materials, and referral handouts) connect to the same OTTO intake engine. One platform supports all entry points.
Families searching for care are already finding you through search, GBP, and print. TextingOnly adds a text intake channel to each one, giving inbound interest a path to OTTO qualification and a coordinator brief before the first call.
Partial intakes get automated follow-up. Cold inquiries get re-engagement campaigns. Outbound sends include reply handling, so coordinators can focus on families ready to start.
Without adding staff. Without changing your workflow. Each interaction becomes a verified contact with structured intake data and a tracked source.
Four capabilities work together from the first search click through partial-intake recovery.
TextingOnly adds a structured SMS intake layer to your existing marketing channels. When a family member clicks your paid search ad, GBP listing, or website, a pre-filled SMS opens on their phone. They press send. OTTO begins a conversational intake that captures care type, urgency, location, schedule, and insurance. Your team receives a structured intake summary before any coordinator picks up the phone. Staff responds with context rather than starting cold.
10DLC registration authorizes home health care agencies to send SMS at scale. Without registration, messages are filtered by carriers and never reach families. TextingOnly registers your agency under your brand name and documents TCPA compliance at opt-in. Each office location gets its own registered number.
Yes. TextingOnly Language Funnels detect or ask language preference at first text. OTTO runs the full care intake in Spanish. care type, urgency, location, schedule. The structured intake is delivered to your team in English. No bilingual staff required at first touch.
TextingOnly tracks partial inquiries and preserves the information already captured. When a family member starts but doesn’t complete the intake conversation, an automated follow-up fires. inviting them to continue or schedule a call. The partial data already captured is preserved. Your team receives a partial intake alert. No inquiry goes unworked.
OTTO operates 24/7. A family member searching at 10 p.m. can complete a structured intake for care type, urgency, location, schedule, and insurance. The complete intake record is delivered to your care coordinator before first contact the next morning. Hospital discharge moments captured after hours are among the highest-intent inquiries in home health, and OTTO captures them without any staff on duty.
Yes. Each referral QR, referral card, or direct mail piece gets a unique QR code with its own named source. When a family scans during or after discharge, the intake is attributed to the specific hospital, facility, and placement that generated it. Your admissions team can see which referral sources are driving qualified intakes and which are not converting.
Without adding staff. Without changing your workflow. Tell us your entry points and we’ll configure OTTO to turn search clicks into structured intake.