OTTO captures care type, urgency, and location before the first call — delivering a structured intake brief to your coordinator while the family is still engaged. Search creates demand. OTTO structures the intake before the conversation begins.
Every channel generating home care inquiries — search, GBP, hospital discharge materials, referral handouts — connects to the same OTTO intake engine. One platform for every entry point.
Families searching for care are already finding you through search, GBP, and print. TextingOnly adds a text intake channel to each one — so every moment of inbound interest has a path to OTTO qualification and a coordinator brief before the first call.
Partial intakes get automated follow-up. Cold inquiries get re-engagement campaigns. Every outbound send has automated reply handling — coordinators focus on families ready to start, not the ones who went quiet.
Without adding staff. Without changing your workflow. Every interaction becomes a verified contact, a structured intake, and a tracked source.
Four capabilities that work together — from first search click to recovered partial intake.
TextingOnly adds a structured SMS intake layer to your existing marketing channels. When a family member clicks your paid search ad, GBP listing, or website — a pre-filled SMS opens on their phone. They press send. OTTO responds instantly and runs a conversational intake: care type, urgency, location, schedule, insurance. Your team receives a structured intake summary before any coordinator picks up the phone. Staff responds with context — not cold.
10DLC registration authorizes home health care agencies to send SMS at scale. Without registration, messages are filtered by carriers and never reach families. TextingOnly registers your agency under your brand name with TCPA compliance documented at every opt-in. Each office location gets its own registered number.
Yes. TextingOnly Language Funnels detect or ask language preference at first text. OTTO runs the full care intake in Spanish — care type, urgency, location, schedule. The structured intake is delivered to your team in English. No bilingual staff required at first touch.
TextingOnly tracks every partial inquiry automatically. When a family member starts but doesn’t complete the intake conversation, an automated follow-up fires — inviting them to continue or schedule a call. The partial data already captured is preserved. Your team receives a partial intake alert. No inquiry goes unworked.
OTTO operates 24/7. A family member searching at 10pm receives a full structured intake response immediately — care type, urgency, location, schedule, insurance. The complete intake record is delivered to your care coordinator before first contact the next morning. Hospital discharge moments captured after hours are among the highest-intent inquiries in home health, and OTTO captures them without any staff on duty.
Yes. Each referral QR, referral card, or direct mail piece gets a unique QR code with its own named source. When a family scans during or after discharge, the intake is attributed to the specific hospital, facility, and placement that generated it. Your admissions team can see which referral sources are driving qualified intakes and which are not converting.
Without adding staff. Without changing your workflow. Tell us your entry points and we’ll configure OTTO to turn search clicks into structured intake.