TextingOnly: Multilingual SMS Funnels
TextingOnly bridges the communication gap by providing a seamless multilingual texting experience for your business.
Just like a voice menu, TextingOnly guides non-English speaking customers through a text-based menu in their preferred language (Spanish, French, etc.).
Two-Way Translation
Create in English Publish to Language of Choice
Create text messages in English and TextingOnly will translate them to the chosen language for your customer.
Receive Responses from Funnels
Customers can respond in their preferred language, and TextingOnly translates it back to English for you.
Click to Text and/or Print to Text
Simplify communication with automated texting options from different entry points.
Customer Communication Preference
Available for Data Collectors, Interactive Text Response Menus, and one-on-one texting channels.
Break Down Language Barriers
Texting is becoming a more frequent choice of communication for all generations. Why? Texting is convenient and effective. Response rates and interaction times are quicker and longer with SMS vs. other types of communication.
Customize & Automate
Language Funnels with ITRs allow businesses to automate repetitive conversations in an effective way. Customers, clients and prospects can gain access to relevant information easier with customized SMS conversations. Our system is highly flexible.
Increase Engagement with ITRs with Language Funnels
Inform Better, Interact Better
Our Interactive Text Response (ITR) menus allow for detailed and highly informative conversations with a wider audience, including both current and prospective customers. Once the user scans a QR code or clicks a custom mobile link, a language-aware ITR menu launches within their SMS messaging app. Customers/prospects can interact freely with the ITR in their preferred language, receiving information or answering questions in a way that feels natural.
Here is how it works.
Language Funnels: Just like a voice menu, TextingOnly guides your customers through a text-based conversation in their preferred language (Spanish, French, etc.).
Seamless Translation: Create your communication flow in English and TextingOnly will translate it to your chosen languages.
User-Friendly Opt-in: Customers easily select their language preference during the texting interaction.
Two-Way Translation: TextingOnly captures information provided by the customer in their chosen language, translates it back to English for your team’s understanding, and allows for further communication in that same language.
Efficient Routing: Text messages are routed to the appropriate team member based on the information gathered and the chosen language.
Benefits of using Language Funnels
Improve Customer Experience
Provide a more personalized and convenient communication channel for your customers.
Increase Efficiency
Increase customer satisfaction and loyalty with clear, two-way communication.
Boost Engagement
Increase customer satisfaction and loyalty with clear, two-way communication.