Health & WellnessSMS intake fortreatment-based practices.

Capture private, high-intent inquiries from patients researching hormone therapy, IV therapy, aesthetics, sexual health, regenerative treatments, and medical weight loss. TextingOnly turns service pages, Google traffic, QR codes, and social campaigns into structured SMS intake conversations so your care team knows what each person is interested in before the first follow-up.

 
⚙️ OTTO · Wellness Intake
→ SmartLink tap · Hormone Therapy page
Hi. thanks for reaching out. What are you interested in?
1 Low testosterone / T optimization
2 HRT / women’s hormones
3 Hormone pellets
4 General consultation
1
Got it. Have you had recent bloodwork done?
1 Yes, within 6 months  2 No  3 Not sure
2
⚙️ Hormone intake: Low T · No bloodwork · New patient. care coordinator notified.
 
The problem
Not a vague form submission.
A structured treatment inquiry.

People research wellness treatments privately. They compare options. They arrive from Google, Instagram, service pages, and paid ads, but many never complete a form or call during business hours. A form creates friction. A phone call feels like pressure. A generic “Book Now” button assumes they’re ready.

Many wellness prospects aren’t ready to schedule immediately. They want to ask about cost, eligibility, symptoms, treatment options, timing, or whether the service is right for them. That is where text works well: private, low-pressure, and on the patient’s terms. TextingOnly adds a text-based intake layer to each touchpoint, giving your care team context before the first follow-up.

What OTTO captures before your care team calls
Service Interest
Hormone · IV · Aesthetics · Sexual health
Treatment Goal
Energy · Weight loss · Aesthetics · Wellness
Patient Status
New patient · Returning · Referred
Timing & Location
Ready now · Researching · Nearest location
Preferred Next Step
Consultation · Call · Text · Info first
Source Attribution
Service page · Google ad · Social · QR
Key features
Private inquiry captured.
OTTO structures it before the first call.

Treatment pages, ads, and QR codes on practice signage all connect to the same OTTO intake engine. Care coordinator receives structured inquiry, not a vague form submission.

🔗
Treatment Page SmartLinks
High-intent visitors on hormone, IV, aesthetics, or sexual health service pages tap a SmartLink. Their Messages app opens, and one tap starts the intake conversation. SmartLink →
Practice QR Codes
QR codes on waiting room signage, print materials, and referral cards. The patient scans, OTTO starts the intake flow, and the inquiry is attributed to the campaign that generated it. Dynamic QR →
⚙️
Structured Treatment Intake
OTTO captures service interest, treatment goal, patient status, timing, and preferred next step through a conversational flow. Clean summary to care coordinator, not a raw form submission. Intake flows →
🔒
Private Text Path
Sensitive service inquiries involving hormone therapy, ED, sexual health, or weight loss are handled discreetly by private SMS. No public form. No phone pressure. Patient controls the pace and next step. Intake automations →
🌐
Bilingual Intake Flows
Spanish-language intake from any SmartLink or QR. OTTO routes at opt-in. The same service pages and entry points can support both languages, while the intake summary is delivered to the care team in English. No bilingual staff required at first touch. Language Funnels →
🏢
Multi-Location Routing
Each practice location gets its own 10DLC-registered number and OTTO flow. Inquiries routed by geo signal or patient selection. Brand sees the full network. Inquiry attributed per location. Attribution →
How it works
Patient taps a SmartLink.
Care coordinator gets context before calling.
1
Patient taps SmartLink or scans QR. TCPA documented
From a service page, Google ad, Instagram bio, or practice QR code. Source page, campaign, and entry point logged at first contact. Mobile number and TCPA consent documented at opt-in. Related: Declared data at opt-in →
Any entry point · attributed · TCPA documented
2
OTTO runs service-specific intake
OTTO, the conversation engine, asks questions based on the service the patient selected. Hormone therapy, IV therapy, aesthetics, and sexual health each use a specific intake flow. Patient responds at their own pace. Related: Intake automations →
Service-specific · private · patient-paced
3
Care coordinator receives structured intake summary
Service interest, treatment goal, patient status, timing, preferred next step, and source attribution are delivered before the first call. Coordinator calls a patient who already started the conversation. Related: Intake playbook →
Structured summary · source attributed · coordinator-ready
4
Patient notified. intake team follows up with context
OTTO tells the patient what to expect next: “Your care coordinator will follow up within [timeframe] with next steps.” Intake team calls with full context. No cold outreach. No starting from zero. Related: Campaign playbooks →
Patient notified · coordinator context · no cold call
 
Service intake flows
Treatment-specific intake.
OTTO knows the right questions.

Each treatment category has a specific intake flow, and OTTO asks the questions your care team needs before the first follow-up. Service interest, treatment goal, patient readiness, and preferred next step are structured and delivered before outreach.

Low T · HRT · Pellets · Menopause · Bio-Identical
Hormone therapy inquiry → OTTO → care coordinator
Service page SmartLink → structured hormone intake
A patient clicks from a Low Testosterone, HRT for Men, Menopause, Perimenopause, or Bio-Identical Hormone Therapy service page. OTTO begins the intake by capturing service interest, bloodwork status, symptoms, timing, and patient status. Care coordinator receives a structured hormone therapy inquiry with context before the first follow-up call.
Low T service pageHRT / women’s hormonesHormone pellet therapyBio-identical hormones
1
Patient taps SmartLink from hormone service page
Source page, campaign, and device logged at tap. TCPA consent documented. SmartLink →
2
OTTO asks: service interest, symptoms, bloodwork
Low T vs. HRT vs. pellets. Has bloodwork been done? What symptoms are they experiencing? New or returning patient.
3
Structured intake delivered to care coordinator
The care team receives service interest, readiness level, and bloodwork status before calling. Attribution tied to service page and campaign. Attribution →
Coordinator calls a patient who started the conversation
No cold outreach. No starting from zero. The patient has already engaged, and the care team has context before the first word.
 
⚙️ OTTO · Hormone Intake
→ SmartLink · Low Testosterone page
Hi. thanks for reaching out.

What are you interested in?
1 Low T / T optimization
2 HRT for women / menopause
3 Hormone pellet therapy
4 General hormone consultation
1
Have you had recent bloodwork done?
1 Yes, within 6 months  2 No  3 Not sure
2
⚙️ Hormone intake: Low T · No bloodwork · New patient. care coordinator notified.
 
IV Therapy · NAD+ · Glutathione · Mobile IV · Injections
IV therapy inquiry → OTTO → care team
Service page SmartLink → structured IV intake
A patient clicks from an IV Nutrient Therapy, Mobile IV, NAD+/Niagen+, Glutathione, NAC, or injectable service page. OTTO captures what the patient wants support with, such as energy, recovery, immune support, hydration, or wellness maintenance, along with visit history. Care team knows the service category and reason for inquiry before responding.
IV nutrient therapyNAD+ / NAC / GlutathioneMobile IV serviceInjectable wellness
1
Patient taps SmartLink from IV service page
Source page, campaign, and device captured. TCPA documented. SmartLink →
2
OTTO asks: what are you looking for support with?
Energy · Recovery · Immune support · Hydration · Wellness maintenance. First visit vs. returning.
3
Intake summary delivered to care team
The service category and reason for inquiry are delivered before the first follow-up. Attribution tied to service page and campaign. Attribution →
Care team calls with context
Service interest and visit history in hand. First follow-up is a conversation, not a discovery call from scratch.
 
⚙️ OTTO · IV Intake
→ SmartLink · IV Therapy service page
Hi. thanks for reaching out.

What are you looking for support with?
1 Energy / fatigue
2 Recovery / performance
3 Immune support
4 Hydration / general wellness
1
Have you received IV therapy before?
1 Yes, a few times  2 No, first time  3 Not sure yet
2
⚙️ IV intake: Energy/fatigue · First visit · New patient. care team notified.
 
Botox · Dysport · Fillers · Morpheus8 · Skin Resurfacing
Aesthetics inquiry → OTTO → treatment coordinator
Service page or social SmartLink → structured aesthetics intake
A patient clicks from a Botox, Dysport, Dermal Fillers, Morpheus8, Moxi & BBL, Microneedling, Diamond Glow, or skin resurfacing service page. OTTO captures whether the patient is interested in injectables, skin resurfacing, facial treatments, or body contouring. Treatment coordinator receives a structured aesthetics intake with service interest and patient status.
Botox / Dysport pageDermal filler serviceMorpheus8 / BBL / MoxiSocial SmartLink
1
Patient taps SmartLink from aesthetics page or social
Service page, social channel, or campaign source captured. TCPA documented. SmartLink →
2
OTTO captures service category and patient history
Injectables · Skin resurfacing · Facial treatment · Body contouring. New vs. returning patient. Prior treatment history.
3
Treatment coordinator notified with structured intake
Service interest and patient history delivered before first contact. Attribution by service page and campaign. Attribution →
Coordinator routes inquiry to the right service
Clear service category in hand. Coordinator can route to the right provider or send the right consultation prep before the call.
 
⚙️ OTTO · Aesthetics Intake
→ SmartLink · Botox & Filler service page
Hi. thanks for reaching out.

What service are you interested in?
1 Injectables (Botox / Dysport / Fillers)
2 Skin resurfacing
3 Facial treatment
4 Body contouring / skin tightening
1
Have you had injectables before?
1 Yes. returning patient  2 No, first time  3 Not sure
1
⚙️ Aesthetics intake: Injectables · Returning patient. treatment coordinator notified.
 
Men’s Sexual Health · GainsWave · P-Shot · FemiWave · O-Shot
Discreet inquiry → private text path → care team
Private SmartLink → OTTO → confidential intake summary
A patient clicks from a Men’s Sexual Health, GainsWave, P-Shot, ED medication, Women’s Sexual Health, FemiWave, or O-Shot service page. OTTO creates a private text path for sensitive service inquiries without a waiting room, phone pressure, or public form. The patient can ask questions, describe the situation, and choose the next step by private SMS. Care coordinator receives a structured intake summary.
Men’s sexual health pageGainsWave / P-ShotWomen’s sexual healthED / enhancement medication
1
Patient taps SmartLink. private, no public form
Confidential text path opens. No form submission. Patient controls the conversation. Source page captured. SmartLink →
2
OTTO opens with a private, discreet intake
Service interest, patient status, and preferred next step captured via private SMS. No pressure, no waiting room.
3
Care coordinator receives confidential intake summary
Service interest and patient readiness delivered discretely to the care team. Attribution by service page. Attribution →
Patient controls timing and next step
A text-first path lowers the barrier for sensitive service inquiries and helps more patients begin the conversation.
 
⚙️ OTTO · Sexual Health
→ SmartLink · Men’s Sexual Health page
Hi. this is a private, confidential conversation.

What would you like to learn about?
1 ED treatment / GainsWave
2 P-Shot
3 Low T + sexual health
4 General men’s sexual health
1
⚙️ Sexual health intake: ED / GainsWave · New patient · Confidential. care coordinator notified.
 
 
Outbound campaigns
Your patient list. Your timing.
OTTO handles the rest.

Inbound captures new treatment inquiries, while outbound campaigns reactivate inactive patients and support seasonal conversions with reply handling built in.

Inactive Patients · 6+ Months · Follow-Up Campaigns
Re-engagement SMS → reply YES → intake reopened
Inactive patient list → care team follow-up → consultation
Patients who inquired but didn’t schedule, or visited once and went inactive, are your highest-conversion outbound list. A personalized SMS such as “It’s been a while, and we wanted to check in” invites the patient to reply YES. OTTO then reopens the intake flow, captures current interest, and sends a fresh summary to the care coordinator.
6+ month inactive patientsInquired, never scheduledPost-consultation follow-upTreatment completion check-in
1
Personalized SMS to inactive patient list
Personalized by name and last service. Sent to opted-in contact list. Mass texting →
2
YES triggers OTTO re-intake flow
Updated service interest and any changes in goals or treatment preferences are captured conversationally. Fresh intake summary fires to care coordinator.
3
Care coordinator follows up with context
Updated intake in hand. Follow-up call starts with the patient’s current interest, not where they left off months ago. Attribution →
STOP suppresses instantly · nothing unworked
Opt-out handled immediately. OTTO handles other replies so responses do not disappear into an unmonitored inbox.
 
📤 Outbound · Patient Re-engagement
Re-engagement · Inactive patients · 6+ months
Hi [Name]. it’s been a while since we’ve connected at [Practice]. We wanted to check in. Any services you’d like to explore or questions for the care team? Reply YES to reconnect or STOP to opt out.
YES
Great! What are you most interested in right now?
1 Hormone therapy
2 IV / nutrient therapy
3 Aesthetics / skin
4 Something else
1
⚙️ Re-engagement: [Name] · Hormone interest · 8 months inactive. care coordinator notified.
 
New Year · Spring · Summer · Holiday Wellness Campaigns
Seasonal campaign → reply YES → consultation request
Opted-in patient list → seasonal treatment campaign
Seasonal campaigns can reach your opted-in patient list for New Year weight loss, spring hormone optimization, summer aesthetics, or pre-holiday body treatments. Reply YES triggers OTTO to capture service interest and preferred next step. Each reply receives an automated next step. Care coordinator follows up with context and attribution tied to the campaign.
New Year weight lossSpring hormone optimizationSummer aestheticsPre-holiday treatments
1
Seasonal SMS to opted-in patient list
Personalized by name and prior service interest. Sent to full opted-in list or segmented by treatment category. Mass texting →
2
YES triggers OTTO seasonal intake
Service interest, timing, and preferred next step captured. Consultation request confirmed. Care coordinator summary fires automatically.
3
Care coordinator follows up with campaign context
Attribution tied to campaign and send date. Cost per consultation request becomes measurable by seasonal campaign. Attribution →
STOP suppresses · everything else routed by OTTO
No manual monitoring. OTTO handles each reply, routes each inquiry, and sends coordinator alerts.
 
📤 Outbound · Seasonal Campaign
New Year campaign · Opted-in patients
Hi [Name]. Happy New Year from [Practice]. We’re accepting new consultations for hormone optimization and medical weight loss. Reply YES to request a consultation or STOP to opt out.
YES
Great! What’s your main goal?
1 Hormone optimization  2 Medical weight loss  3 Both
2
⚙️ Seasonal: [Name] · Medical weight loss · New Year campaign. care coordinator notified.
 
Platform overview
Start a treatment inquiry.
OTTO handles the intake.

Four capabilities distinguish TextingOnly from a generic booking platform for treatment-based wellness practices.

💬
Private Text Intake Layer
A confidential SMS path from treatment pages, Google ads, and QR codes. Patients often research privately, making text a natural channel. No form. No phone pressure. Patient-paced.
⚙️
OTTO Structured Intake
Service interest, treatment goal, patient status, timing, and preferred next step captured before the first follow-up. The care coordinator receives a clean summary rather than a vague inquiry.
🔗
Attribution by Source
Each inquiry is tied to the service page, campaign, or ad that generated it. Cost per qualified treatment inquiry by channel. connecting marketing spend to patient intake events.
🏢
Multi-Location Practices
Each location has its own number, intake flow, and reporting. Inquiries route to the correct location by geo signal. Brand sees the full network. Attribution isolated per location.
Questions answered
SMS intake for wellness practices:
how it works.

TextingOnly adds a text-based intake layer to marketing touchpoints such as service pages, Google ads, social profiles, QR codes, and referral campaigns. When a patient taps a SmartLink or scans a QR, their native Messages app opens and OTTO starts a structured intake conversation. OTTO captures service interest, treatment goal, patient status, timing, and preferred next step. Your care team receives a clean intake summary before the first follow-up. No generic form submission. No missed call. No cold outreach with no context.

TextingOnly is designed for treatment-based wellness businesses where patients are researching personal, high-intent services privately: med spas, hormone therapy clinics (Low T, HRT, bio-identical hormones), IV therapy providers, medical weight loss practices, sexual health clinics, aesthetics practices (Botox, fillers, skin resurfacing), regenerative wellness practices, longevity clinics, and multi-location wellness brands.

OTTO creates a private, discreet text path that patients can access without calling or filling out a public form. For services like Low T, GainsWave, FemiWave, or P-Shot, OTTO uses a confidential text conversation without a waiting room, receptionist, or phone pressure. The patient controls the pace and next step. The intake summary is delivered to your care coordinator with service interest and patient status already captured.

Yes. Each practice location gets its own 10DLC-registered number, OTTO intake flow, and attribution reporting. A multi-location wellness brand can deploy one campaign or treatment-page SmartLink, and inquiries route to the correct location by geo signal or patient selection. Each location sees its own patient inquiries. Brand or franchisor sees the full network rollup with per-location attribution.

Each SmartLink, QR code, or entry point has its own named attribution source. When a patient texts in, the inquiry event is attributed to the specific service page, Google ad, social post, or physical QR that generated it. Your team sees cost per qualified treatment inquiry by campaign and channel, connecting marketing spend to patient intake events in an actionable format.

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